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American restaurant owners (and whatever lobby they are in) would never go for increasing base salary at the expense of tips.

Probably not on balance right away. At this point, the only way they might consider it is to avoid the litigation referred to in the story. Absent that, you're right, no incentive.

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American restaurant owners (and whatever lobby they are in) would never go for increasing base salary at the expense of tips.

Well, technically you could think of it like this. Your customers are willing to pay 15-20% more than you charge them. You could probably, at the least, get away with charging 10% on average across your menu in order to raise wages(they'd never make as much as they do now under this system, that's why I went with 10)

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When I was in Germany the service people didn't expect tips. That was easy to get used to. Hard to revert back when i returned to the US. I just read the trip adviser for Germany which states that service employees get paid a lot more than they do in this country so no more than rounding up your bill is expected in terms of a gratuity.

I think tipping is our only safeguard against socialism. When we eliminate tipping, you might as well start queuing for your toilet paper.

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I cannot remember the last time I received poor service at a restaurant. In another thread someone suggested the service industry was poor and/or degrading (forget the specifics, TBH), but I disagreed with it then because at the time I couldn't remember the last time I received poor service, and have since made a point of paying attention to it. My guess is this was 6 month to a year ago.

In any event, I haven't received what I consider poor service once in that time, and I honestly would be hard pressed to tell you my worst dining experience in my life simply because I haven't received service that was so poor as to cause me to not forget it.

This isn't to say I haven't had a waiter who wasn't perfectly attentive or a hostess I could tell was having a bad day. It is to say even when I haven't had the best waiter or somebody was just off, it

a) really wasn't that bad anyway, and

b) I can usually get a positive interaction going, which makes the dining experience more enjoyable and for me makes up for a honest mistake or whatever.

In any event, my point is I often hear about bad service, and I want to add my observation that I think it is overblown badly.

I also can't remember the last time they got my order wrong. But in general I order straight off the menu and don't have too many requests.

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I read of a restaurant that has a no tipping policy and pays their staff a salary and raised their prices 20%.

Would be interesting to see the results.

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http://www.nytimes.com/2013/09/04/dining/leaving-a-tip-a-custom-in-need-of-changing.html?pagewanted=all

[h=3]Leaving a Tip: A Custom in Need of Changing?[/h][h=6]By PETE WELLS[/h]

Try one of these techniques if you want better service in restaurants:

1. Become very famous;

2. Spend $1,000 or more on wine every time you go out;

3. Keep going to the same restaurant until you get V.I.P. treatment; if that doesn’t work, pick another place.

If you want good service, number 3 works the best. I tip 20% minimum on places I expect to return to regularly. If you go frequently enough to find yourself getting real VIP treatment, the comps and courtesy will make up for the big tips.

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I cannot remember the last time I received poor service at a restaurant. In another thread someone suggested the service industry was poor and/or degrading (forget the specifics, TBH), but I disagreed with it then because at the time I couldn't remember the last time I received poor service, and have since made a point of paying attention to it. My guess is this was 6 month to a year ago.

In any event, I haven't received what I consider poor service once in that time, and I honestly would be hard pressed to tell you my worst dining experience in my life simply because I haven't received service that was so poor as to cause me to not forget it.

This isn't to say I haven't had a waiter who wasn't perfectly attentive or a hostess I could tell was having a bad day. It is to say even when I haven't had the best waiter or somebody was just off, it

a) really wasn't that bad anyway, and

b) I can usually get a positive interaction going, which makes the dining experience more enjoyable and for me makes up for a honest mistake or whatever.

In any event, my point is I often hear about bad service, and I want to add my observation that I think it is overblown badly.

I also can't remember the last time they got my order wrong. But in general I order straight off the menu and don't have too many requests.

Tipping is my way of getting back at the stupid Red Robin for delivering my food 45 minutes after I order it and I am trying to follow the game on my stupid phone and the kids are hungry and the wife is trying to talk to me about stuff that isn't the Tiger game i'm trying to follow on my phone and the table is sticky and the floors in the bathroom are a mess.

10% tip corrects all that

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I have had bad service. After 44 years of dining out, I think I am pretty good at discerning between a good server having a bad day and a person for whom consideration of another profession might be in order. There are things that are overlookable, and things that ruin the experience. Tardiness in refilling the beverages when it is clear you are in the weeds is overlookable. Crying (literally, with tears and everything) about your bad day and grievous misfortune is not.

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I have had bad service. After 44 years of dining out, I think I am pretty good at discerning between a good server having a bad day and a person for whom consideration of another profession might be in order. There are things that are overlookable, and things that ruin the experience. Tardiness in refilling the beverages when it is clear you are in the weeds is overlookable. Crying (literally, with tears and everything) about your bad day and grievous misfortune is not.

We eat out a ton and have had this happen to us twice. I do not mind it as much...they get nothing extra...the few times it has happened seemed genuine and they just wanted to reach out to someone. Waitresses at bars have tried it a couple times as well, but those are ALWAYS fake as hell.

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American restaurant owners (and whatever lobby they are in) would never go for increasing base salary at the expense of tips.

You would get more complaints from the servers than the owners.

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And then there is the Bubba Gump Shrimp Company that straight up charges 20-40% more than other, better seafood restaurants, charges 17% gratuity for 6 or more and still leaves a spot on the bill and a beg from the server for additional tipping......sorry, I will not be back.

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Part time job, i work in a concession stand. I make minimum wage to hear a bunch of steroid, wife abusing, dirt bag softball players ***** about a bag of popcorn that sells for a buck.

Yup, I have a tip jar. I deserve it.

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I have never had this happen.

I should clarify something. I don't doubt what was described happens once in a while, and I don't doubt it happened to shabba. In the millions of service exchanges there surely have been some eggregious incidents, and I have been fortunate enough not to have experienced them.

I just think they are much rarer than is often suggested by people when discussing service workers in general and wait staff in particular.

I will also add I typically receive poorer to much poorer service from heath care professionals - particularly doctors - though I thankfully have relatively limited dealings with them.

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Part time job, i work in a concession stand. I make minimum wage to hear a bunch of steroid, wife abusing, dirt bag softball players ***** about a bag of popcorn that sells for a buck.

Yup, I have a tip jar. I deserve it.

How far did they hit the ball, brah?

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And then there is the Bubba Gump Shrimp Company that straight up charges 20-40% more than other, better seafood restaurants, charges 17% gratuity for 6 or more and still leaves a spot on the bill and a beg from the server for additional tipping......sorry, I will not be back.

In my experience (we have eaten at the Bubba Gumps in Florida a few times and other chain seafood places many times)...they are all over priced, over salted and over cooked.

I am so sick of chain seafood restaurants.

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Weird because of the 3 times I've eaten at Bubba Gump it was all on vacation (San Fran, Santa Monica, and Chicago) and all at a time when I was out walking/touring all day and at that point just wanted to sit down and drink beer and eat deep fried food so it looked like a good place to go. It was before smartphones so it wasn't like we could search around and take a chanec on something else, especially the last few times when our kids were with us.

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During high school and college I waited tables at various restaurants and the article is exactly right, it was the cash tips that made that a good job. I was making well above what minimum wage was at that time. Now my daughter works in a restaurant while she is in college and they pool all the tips from the credit card slips (maybe 1 in 10 pay cash) and split them with the hostesses, bussers, cooks and bartenders and everyone is taxed. When she sat down to figure it out, it was barely more then minimum wage.

On another note, I concur with Biggs, health professionals are by far more likely to give poor service and show very little consideration for ones time.

I would gladly pay over and above what insurance pays, out of my own pocket, if I could be seen at my appointed time within 15 minutes of when it is scheduled.

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In my experience (we have eaten at the Bubba Gumps in Florida a few times and other chain seafood places many times)...they are all over priced, over salted and over cooked.

I am so sick of chain seafood restaurants.

Chain seafood restaurants are great in places like Nebraska, but if you are within an hour of the coast, any coast, you are doing yourself a disservice.

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We eat out a ton and have had this happen to us twice. I do not mind it as much...they get nothing extra...the few times it has happened seemed genuine and they just wanted to reach out to someone. Waitresses at bars have tried it a couple times as well, but those are ALWAYS fake as hell.

It only happened once, and it really cast a pall over the meal, which, IIRC, was supposed to be somewhat celebratory. I would think that if it were a waitress in a bar, or a bartendress, it would be more acceptable, because I tend to go to the same bars over and over, and have a friendly relationship with my regular liquor servers.

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Had a strange situation a few weeks ago. Not a crying waitress but similar. We were getting abrupt poor service until a senior server/manager noticed this on her own and proactively stepped in to turn things around and save the day. We tipped the senior server well on the whole bill, even though the service we received on the night was 50% great (from the senior server) and 50% lousy (from the original server). So afterwards, as we're about to leave, the senior server starts chatting (she initiated it but was nice so we were prepared to listen) but soon proceeds to tell us how she's been plagued by health issues the past year and has ongoing problems with a stomach ulcer. She said so in a matter-of-fact way not a woe-is-me way, but was quite detailed. Seemed like a huge overshare and wold have put us off our appetite if it had happened earlier. Fortunately for us we had already eaten and fortunately for her we had alreadyd tipped.

Edited by lordstanley

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wow.... never came across that situation but sounds like it's becoming a thing. I try to be understanding if service is suffering, I look to see if the server has too many tables to contend with, are any of their other tables 'those kind' of customers.... very demanding and ask for something every single time they walk by. If I see that then I cut them some slack. I also look to see if I ntoice them being busy. If they're constantly going back and forth and carrying **** around.... then they're busy. Nothing they can do about it. If I don't see them at all anywhere, then perhaps they're in teh back goofing off.

Went to a place for lunch in Greektown on Labor Day. Had a grumpy server that was to the point of comedy. I could tell he hated it when people got saganaki and he had to do the "opa" thing. He just held it in the air, lit it, then said, very casually 'opa'. Then he set it on our table, while on fire, and said 'Let that burn out, don't touch it yet... I'm busy'.

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wow.... never came across that situation but sounds like it's becoming a thing. I try to be understanding if service is suffering, I look to see if the server has too many tables to contend with, are any of their other tables 'those kind' of customers.... very demanding and ask for something every single time they walk by. If I see that then I cut them some slack. I also look to see if I ntoice them being busy. If they're constantly going back and forth and carrying **** around.... then they're busy. Nothing they can do about it. If I don't see them at all anywhere, then perhaps they're in teh back goofing off.

Went to a place for lunch in Greektown on Labor Day. Had a grumpy server that was to the point of comedy. I could tell he hated it when people got saganaki and he had to do the "opa" thing. He just held it in the air, lit it, then said, very casually 'opa'. Then he set it on our table, while on fire, and said 'Let that burn out, don't touch it yet... I'm busy'.

The words 'Greektown' and 'service' should never appear in the same paragraph.

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Chain seafood restaurants are great in places like Nebraska, but if you are within an hour of the coast, any coast, you are doing yourself a disservice.
It is a shame Lakeland does not have a good seafood restaurant and only one fish market.

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I enjoy tipping. If my waiter/waitress is a nice person and doesn't make me wish I wasn't there, I leave them a pretty nice tip. Sometimes as much as 50%. Those people have to put up with a lot of **** and aren't paid very well. Granted, it's their own fault, but I still like tipping them.

It's ok if you want to be cheap. The system doesn't need to change so that cheap people can feel better about themselves.

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